Last updated: 20 October 2026
This policy explains how Safety Consistent Services Ltd (“we”, “us”) collects and uses personal information when you visit this website, contact us or use our services. We are the data controller for that information.
| Controller | Safety Consistent Services Ltd, company number 17516403 |
|---|---|
| Registered office | 82a James Carter Road, Mildenhall, Suffolk, IP28 7DE |
| Contact | info@scs-repairs.com |
Your name, email address, telephone number, the address or postcode of the property, and whatever you tell us about the work or fault. The enquiry form on this website opens an email in your own email application; nothing you type is stored by this website.
Your contact details and the property address; details of the installation, appliance or equipment; quotations, invoices and payment records; test results and certificates; and correspondence about the job. For landlords, letting agents and businesses we also hold the contact details of the people we deal with.
This website does not use analytics or advertising cookies and does not track visitors. Our web host may keep standard server logs (IP address, browser type, pages requested, time of request) for security and to keep the site running. Fonts are loaded from Google Fonts; see the cookie policy.
| Purpose | Lawful basis (UK GDPR Article 6) |
|---|---|
| Responding to enquiries and providing quotations | Steps taken at your request before entering a contract |
| Carrying out the work, invoicing and after-sales support | Performance of a contract |
| Issuing electrical certificates and notifying building control where required | Legal obligation, and performance of a contract |
| Keeping accounting and tax records | Legal obligation |
| Keeping records of work carried out, in case of a later query, complaint or claim | Legitimate interests (ours and yours in having an accurate record) |
| Contacting previous customers about periodic inspection or servicing that is due | Legitimate interests; you can ask us to stop at any time |
We do not sell personal information and we do not use it for third-party marketing.
Information is stored on our business systems and with our email and cloud providers. Where a provider stores data outside the UK, we rely on the safeguards recognised under UK data protection law, such as adequacy regulations or standard contractual clauses.
You have the right to ask for a copy of the personal information we hold about you, to have inaccurate information corrected, to ask us to delete information or restrict how we use it, to object to processing based on legitimate interests, and to data portability where it applies. To exercise any of these rights, email info@scs-repairs.com. We will respond within one month.
If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113. We would appreciate the chance to resolve your concern first.
We take reasonable steps to keep information secure, including password-protected and access-controlled systems and limiting access to those who need it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
We may update this policy from time to time. The date at the top shows when it was last changed.